04 / 04 · Where a report goes

7 things that come up, and where each one goes.

Sending a report to the wrong place is the main reason it goes nowhere. This table is keyed on what happened. The security page lists the reporting channels and what each is for.

  1. A meter reads wrong, or does not appear at all Known issues first: most of these are documented Known issues
  2. Setup will not complete for one provider That provider’s setup guide has the failure modes and the fix for each Setup guides
  3. A question before buying, not a fault The FAQ answers it, including the ones with uncomfortable answers FAQ
  4. Anything else about the app, from a person The support email. A web form may be added later. [email protected]
  5. A suspected vulnerability Privately, always; never the public issue tracker [email protected]
  6. A reproducible bug carrying no account data The public issue tracker on the releases repository GitHub issues
  7. Checkout, activation or recovery is failing right now The status page carries active incidents Status